Privacy Policy

Effective Date: 1 – Sep – 2025

At Giftze, your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Giftze mobile app and services (the “Platform”).

By using Giftze, you agree to this Privacy Policy. If you do not agree, please do not use the platform.

1. Information We Collect

We may collect the following types of information:

a. Account & Profile Information

Name, email, mobile number
Birthday (if you choose to share it)
Address (for delivery, if provided)
Wishlist content and preferences

b. Usage Data

Device information (model, OS version)
IP address
App interactions (pages visited, features used)
Log data for error reporting and improvements

c. Payment Information

We do not store payment card details. Payments are processed securely via our payment partners.

d. Location Data

We may collect approximate or precise location information from your device.
Purpose: Finding nearby vendors, delivery accuracy, personalization.
Background Access: Used for delivery updates and service availability.
Control: Permissions can be changed in device settings.

2. How We Use Your Information

Provide and improve our gifting services
Facilitate deliveries and transactions
Customize your app experience
Communicate with you
Ensure security and detect fraud
Provide location-based services

3. Wishlist Privacy

Wishlists can be private, shared, or public
Only authorized users can view private wishlists

4. Data Sharing

Delivery partners (logistics)
Vendors (order fulfillment)
Trusted service providers
Legal obligations

5. Data Protection & Security

Encrypted transmission and secure storage
Compliance with UAE Data Protection Law

6. Cookies & Analytics

Cookies may be used to improve performance and functionality. You can disable cookies, but some features may not work properly.

7. Your Rights

Access your data
Correct your information
Request account deletion
Withdraw consent

8. Children’s Privacy

Giftze is not intended for users under 13. Any data collected unintentionally will be deleted.

9. Policy Updates

Updates will be posted on the website or app
Continued use means acceptance