Effective Date: 15 - May - 2025
At Giftze, we strive to make every gifting experience smooth and joyful. Please read our delivery and return policies to understand how we handle orders, issues, and refunds.
Delivery Policy
Delivery Areas
We currently offer same-day delivery within Dubai on selected items. For other Emirates or international delivery, availability will depend on the specific vendor and gift item.
Same-Day Delivery
- Orders placed before 3:00 PM GST are eligible for same-day delivery in Dubai.
- Orders placed after that time will be delivered the following business day (Monday to Saturday).
Delivery Tracking
You’ll receive real-time updates in the app once your order is confirmed, including tracking details and delivery notifications.
Return & Refund Policy
Can I return a gift?
Returns are possible only under the following conditions:
- The item arrived damaged, faulty, or significantly different from the description.
- You reported the issue within 48 hours of receiving the gift.
Refund Options
If your return is approved:
- A full refund will be issued to the original payment method, or
- A Giftze credit may be offered for quicker reuse.
Note: Refunds may take up to 7 business days depending on your payment provider.
Non-Returnable Items
Some items are not eligible for return or refund:
- Personalized or custom-made products
- Perishable items (e.g., food, flowers)
- Digital gift codes or experiences after activation
How to Request a Return or Refund
- Open the Giftze App
- Go to Orders > Help
- Select the order and choose “Issue with Gift”
- Upload photos (if applicable) and describe the problem
- Our support team will respond within 24 hours